ru99 Terms and Conditions

ru99 ("Platform", "we", "us") is an online gaming service provider. These terms and conditions ("Terms") apply to the use of the ru99 website and all services under it.

These Terms form a legally binding agreement between the user ("you", "member") and ru99. By accessing, browsing, registering an account on, or using any service of the platform, you agree to fully accept these Terms.

If you disagree with any part of these Terms, please refrain from using the platform.

The following conditions must be met to create an account and use gaming services on the ru99 platform:

• You must be 21 years of age or older (for 21+ only).
• You must use this platform voluntarily and with full awareness.
• You must not reside in a jurisdiction where online gaming is completely prohibited.
• Each user may operate only one account.

3.1 Registration Process

You must provide accurate and complete information when registering an account. ru99 reserves the right to cancel any account where false information has been provided.

3.2 Account Security

You are solely responsible for keeping your account password and login details confidential. Sharing your account with any third party is strictly prohibited.

3.3 Identity Verification (KYC)

To ensure safe and fair play, ru99 may request identity verification documents (national ID card, passport or other government-issued documents) when necessary. Completing KYC may be mandatory before withdrawal requests are processed.

• Withdrawals may be delayed if verification is not completed.
• If multiple accounts are detected, all accounts will be cancelled.
• If incorrect information is found on an account, a correction may be requested at any time.

The following rules apply to deposits and withdrawals on the ru99 platform:

4.1 Deposit Terms

• Deposits must be made only from a payment account registered in your own name.
• Deposits from third-party accounts or credit cards are not accepted.
• All transactions are secured by SSL encryption.

4.2 Withdrawal Terms

• Account verification (KYC) must be completed before withdrawals can be processed.
• If an active bonus is present, withdrawals may be restricted until the wagering requirement is met.
• Withdrawals are generally processed within 5-30 minutes.
• ru99 may request additional verification for unusual transactions.

5.1 Welcome Bonus

A 120% bonus of up to ৳20,000 is available on your first deposit at ru99. A 25x wagering requirement must be met to use this bonus.

5.2 General Bonus Terms

• Each bonus offer has its own validity period and terms.
• Bonus funds cannot be converted to cash — they can only be used for betting.
• Multiple bonuses cannot be active at the same time unless the offer clearly states otherwise.
• If bonus abuse or fraud is found, the bonus and any related winnings will be forfeited.
• ru99 reserves the right to modify, cancel or withdraw any bonus offer.

5.3 VIP Program Terms

The ru99 VIP program has three tiers, each offering a weekly cashback:

• Bronze: up to 0.3% weekly cashback — the entry-level tier for new members.
• Silver: up to 0.7% weekly cashback — for regularly active players.
• Gold: up to 1.0% weekly cashback — for long-term dedicated members.

VIP tier upgrades depend on activity and participation. Cashback is credited directly to the account.

6.1 General Betting Rules

• Each game or betting market has its own applicable rules.
• Once a bet is confirmed, it cannot be cancelled.
• Incorrect odds or probabilities displayed due to a technical error may not be valid.
• ru99 reserves the right to investigate any unusual results in a game or event.

6.2 Sports Betting

Keep the following in mind when betting on cricket, football, kabaddi and other sports:

• If a match is abandoned or cancelled, bets will be refunded.
• Internet delays (lag) during live betting are the user's responsibility.
• Maximum bet limits for BPL, IPL, T20 World Cup or other matches may vary by event.

6.3 Casino Games

For live casino, slots and other games, the software provider's own rules also apply (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and others).

The following activities are strictly prohibited on the ru99 platform:

• Creating or operating multiple accounts.
• Artificial or coordinated betting for the purpose of bonus abuse.
• Playing games using software, bots or automated methods.
• Hacking, bypassing or otherwise compromising the platform's security systems.
• Money laundering or conducting any illegal financial activity.
• Deceiving or harassing other members.
• Using ru99's intellectual property without authorisation.

Protecting your personal data is one of our top priorities. ru99 uses your information according to the following policy:

• Your information will be used only to provide and improve services.
• Your information will not be sold or transferred to third parties except where legally required.
• All data is protected with SSL encryption technology.
• You may request to update or delete your information at any time.

For more details, please read our Privacy Policy.

9.1 Service Availability

We make every effort to ensure uninterrupted availability of the ru99 platform. However, temporary disruptions may occur due to technical maintenance, network issues or other reasons.

9.2 Liability for Gaming Losses

ru99 is not liable for financial losses incurred through gaming or betting. The outcome of each game is independent and impartial, and the user accepts the risk voluntarily.

9.3 Third-Party Software

Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi and others) are third parties. ru99 is not directly liable for technical issues caused by these providers.

10.1 Suspension by ru99

ru99 may suspend or cancel any account under the following circumstances:

• If a violation of these Terms is detected.
• If evidence of fraud or suspicious activity is found.
• If false identity or documents are provided.
• Due to legal or regulatory obligations.

10.2 Account Closure by User

You can request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw your available balance before the account is closed, provided there are no restrictions.

10.3 Self-Exclusion Option

As part of responsible gaming, you can apply for self-exclusion or a temporary break. Visit our Responsible Gaming page for more details.

ru99 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as follows:

• The date of the update will be noted at the top of this page.
• For significant changes, a notification may be sent via email or in-app.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree with the changes, please request to close your account.

12.1 Complaints Process

If you have a complaint or disagreement about any matter, please contact our support team first. We aim to resolve all complaints fairly and promptly.

12.2 Contact Methods

• 24/7 Live Chat: Instant support in Bengali via the in-app messaging system.
• Email: [email protected]

12.3 Dispute Resolution

Any dispute arising from these terms will first be addressed through direct negotiation. Both parties are committed to reaching a settlement in good faith.