ru99's Privacy Policy

Section 1

What Information We Collect

ru99 collects the following types of information:

1.1 Information You Provide

Information you voluntarily provide during account registration and use includes:

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number (for communication and security verification)
• Payment information: bKash, Nagad, Rocket, Upay account numbers or bank account details
• Profile photo and user preference settings
• Any information provided when contacting the support team

1.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address, browser type and version
• Device identification information (device ID, operating system)
• Date, time, and session duration of platform access
• Which pages were viewed, time spent on them, and which games were played
• Transaction history and betting activity

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies. Cookies are small text files stored in your browser that help improve the performance of our platform. You can control cookies through your browser settings, but disabling certain cookies may affect your ability to use some features of the platform.

Section 2

How Your Information Is Used

ru99 uses your information for the following lawful purposes:

Section 3

Sharing Information with Third Parties

ru99 does not sell your personal information. Information may be shared with third parties in the following limited circumstances:

3.1 Service Provider Partners

We rely on trusted third parties to provide specific services such as payment processing, technical infrastructure, data analysis, and fraud prevention. These partners operate under strict confidentiality agreements and receive only the information that is necessary.

3.2 Game Software Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, and NetEnt may receive limited information necessary to operate their games. This information is used solely to manage game sessions and ensure fair play.

3.3 Legal Requirements

We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or the demands of applicable law. In such cases, we always follow a policy of minimum disclosure.

3.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred, but the protections of this Privacy Policy will continue to apply.

Section 4

Data Security Measures

ru99 uses industry-standard technology and processes to keep your information secure. Our security measures include:

• SSL Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL encryption.
• Data Encryption: Sensitive information such as payment details is stored in encrypted form.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Access Controls: Only authorised staff can view specific information required for their designated tasks.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Data Backups: Regular secure backups are maintained to prevent data loss.

Please keep in mind that complete security cannot be guaranteed when transmitting information over the internet. Even as we apply the best available technical measures, you must also stay vigilant — never share your password or account details with anyone.

Section 5

Data Retention Period

ru99 retains your information for as long as it is needed. The following factors are considered when determining the retention period:

• All account information is retained while your account is active.
• Even after an account is closed, financial transaction records are kept for a specified period as required by legal obligations.
• Information related to fraud prevention may be retained for an extended period.
• Information related to legal claims or investigations is retained until the relevant matter is resolved.
• Once the retention period ends, information is securely deleted or anonymised.

Section 6

Your Rights

You have the following rights regarding your personal information:

To exercise any of your rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe.

Section 7

Protection of Minors' Information

ru99 is intended only for individuals aged 21 and above. We do not knowingly collect any information from persons under the age of 21.

We verify age during account registration. If it becomes known that a minor has registered, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our platform, please notify our support team immediately.

Section 8

Marketing Communications and Preferences

With your consent, we may send you messages about the following:

• Notifications of special offers and promotional bonuses
• Updates on new games and feature additions
• VIP programme and rewards information
• Announcements of major tournaments and competitions

You can stop marketing messages at any time — through your account settings or by using the unsubscribe option within the message. Even if you opt out of marketing messages, essential notifications related to your account and transactions will continue to be sent.

Section 9

Third-Party Services and Links

Our platform may contain content from third-party game software providers. These providers have their own privacy policies, and ru99 is not responsible for their methods of collecting and using information.

We are connected to bKash, Nagad, Rocket, Upay, and banking services for payment processing. The privacy policies of these services will apply. We recommend that you read the privacy policies of these services.

Section 10

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The following process will be followed when changes are made:

• The updated Policy with a new date will be published on this page.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after an update will be taken as your acceptance of the new Policy.
• If you find significant changes unacceptable, you may contact our support team to close your account.

We recommend that you visit this page occasionally and stay informed about the latest Policy.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding the Privacy Policy, please contact our support team. We provide support in Bengali 24/7.

This privacy policy applies together with the Terms and Conditions and Responsible Gaming policy. ru99 is committed to keeping your information secure.